Privacy Policy

helloherb.com use of personal information that you may submit to helloherb.com through this Web site is governed by the helloherb.com Privacy Policy. At helloherb.com, we want to make your experience online satisfying and transparent. The privacy of helloherb.com online customers is treated with utmost respect. This document should answer any questions you may have regarding user privacy and our website.

INFORMATION COLLECTION AND USE

helloherb.com is the sole owner of the information collected on this site. We will not sell, share, rent or give this information to others in ways different from what is disclosed in this statement. helloherb.com collects information from our users at several different points on our website. CHILDREN'S PRIVACY - We do not knowingly collect or solicit personal information from children under 13.

ORDERING

We request information from the user during our order process. Here a user must provide contact information (such as name, address and phone number) and may provide financial information (such as a credit card number). This information is used for billing purposes and order fulfillment. If we have trouble processing an order, the contact information is used to get in touch with the user. Your phone number is never sold or rented.

COOKIES

A cookie is a piece of data stored on a user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. A cookie is used on this site in order to help us to keep track of your shopping cart. If a user rejects the cookie, they may still use our site. The only drawback is that the user will lose their shopping cart if they leave the site for any reason before completing the order process.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user movement and gather broad demographic information for aggregate use.

INFORMATION SHARING

We may share aggregated demographic information with our partners and/or advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for purchases. We do not rent or sell customer email addresses to any third party.

LINK ISSUES

This website may contain links to other sites. Please be aware that we, helloherb.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policy of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

SECURITY

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as those that encompass our order process, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are "just surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that store personally identifiable information are kept in a securely locked environment. If you have any questions about security at our website, please contact us by email.